Terms of service

Terms of Service

Last updated: August 8, 2026

Welcome to HomeAura. These Terms of Service ("Terms") govern your access to and use of the HomeAura website, products, services, and related features.

By accessing our website or placing an order with HomeAura, you agree to be bound by these Terms. Please read them carefully before using our website or purchasing our products.

1. About HomeAura

HomeAura operates an online retail store offering home, lifestyle, and other consumer products through our website.

Our store is powered by Shopify, which provides the technology and infrastructure used to operate our online store.

Throughout these Terms, the words "HomeAura," "we," "us," and "our" refer to HomeAura.

The words "you" and "your" refer to the customer or website visitor.

2. Eligibility

By using our website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • The information you provide to us is accurate and complete.

  • You will use our website only for lawful purposes.

  • You will not use our Services for fraudulent, abusive, or unauthorized activities.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

  • Product colours may appear slightly different depending on your device or screen settings.

  • Product images may sometimes be for illustration or demonstration purposes.

  • Product specifications, packaging, or appearance may change due to manufacturer or supplier updates.

  • We reserve the right to correct errors, inaccuracies, or omissions in product information.

We do not guarantee that every product description, image, specification, or other website content will always be completely accurate, current, or error-free.

4. Prices and Availability

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to:

  • Change product prices.

  • Modify or discontinue products.

  • Change promotional offers.

  • Correct pricing errors.

  • Limit the quantity of products available for purchase.

If a product has been purchased at an incorrect price due to an obvious technical or pricing error, we may contact you to confirm whether you wish to proceed with the order at the correct price.

If we cannot contact you or you do not agree to the corrected price, we may cancel the order and provide an applicable refund for payments already received.

5. Orders

When you place an order with HomeAura, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method.

An order confirmation does not necessarily guarantee that the order will be fulfilled.

We reserve the right to refuse, cancel, or limit an order for reasons including:

  • Product availability.

  • Incorrect pricing or product information.

  • Suspected fraud or unauthorized activity.

  • Incorrect customer information.

  • Shipping or delivery limitations.

  • Duplicate or unusually large orders.

  • Other legitimate operational reasons.

If we cancel an order after payment has been received, an eligible refund will be processed.

6. Customer Information

When placing an order, you agree to provide accurate and complete information, including:

  • Full name.

  • Phone number.

  • Email address.

  • Shipping address.

  • Billing information, where applicable.

  • Any other information required to process your order.

You are responsible for ensuring that the information provided is correct.

HomeAura is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

7. Cash on Delivery Orders

HomeAura may offer Cash on Delivery ("COD") for eligible locations and products.

COD availability may depend on:

  • Delivery location.

  • Courier availability.

  • Product eligibility.

  • Order value.

  • Previous delivery history.

  • Other operational considerations.

We may contact you by phone, SMS, WhatsApp, or other available communication methods to confirm a COD order before shipment.

We reserve the right to cancel or restrict COD orders where necessary to prevent fraudulent or repeated non-delivery orders.

8. Payment

We may offer various payment methods, including prepaid online payments and Cash on Delivery where available.

Online payments may be processed through third-party payment providers.

HomeAura does not directly store complete card details such as your full debit or credit card number unless expressly stated otherwise.

By making a payment, you confirm that you are authorized to use the selected payment method.

9. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery period displayed on our website or communicated to you.

However, delivery times are estimates and may be affected by circumstances beyond our reasonable control, including:

  • Courier delays.

  • Weather conditions.

  • Natural disasters.

  • Transportation disruptions.

  • Incorrect or incomplete addresses.

  • Remote or difficult-to-service locations.

  • Public holidays.

  • Operational issues with logistics partners.

  • Other unforeseen circumstances.

HomeAura cannot guarantee a specific delivery date unless expressly stated.

Once an order has been handed over to the shipping carrier, delivery may be subject to the carrier's terms and operational conditions.

10. Failed Delivery and RTO

If an order cannot be delivered because of circumstances such as:

  • Customer refusing delivery.

  • Customer being unavailable repeatedly.

  • Incorrect address or phone number.

  • Customer not responding to the courier.

  • Customer refusing to accept a COD order.

the order may be returned to the sender (RTO).

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD purchases.

11. Returns, Replacements and Refunds

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Please review that policy before placing an order.

Eligible claims may include damaged, defective, incorrect, or incomplete products, subject to the conditions and time limits stated in our Return & Refund Policy.

12. Order Cancellation

You may contact HomeAura as soon as possible if you wish to cancel your order.

However, cancellation may not be possible once the order has been processed, packed, shipped, or handed over to the courier.

If an order has already been shipped, you may need to follow the applicable return or refund procedure.

13. Prohibited Uses

You agree not to use our website or Services:

  • For any unlawful purpose.

  • To commit fraud or deception.

  • To place fake or fraudulent orders.

  • To interfere with website security.

  • To attempt unauthorized access to our systems.

  • To upload malicious software or harmful code.

  • To collect personal information of other users without authorization.

  • To abuse, harass, threaten, or harm our employees, representatives, service providers, or other customers.

  • To reproduce or exploit our website content for unauthorized commercial purposes.

We reserve the right to restrict or terminate access to our Services if we reasonably believe that these Terms have been violated.

14. Intellectual Property

All content available on the HomeAura website, including but not limited to:

  • Logos.

  • Brand names.

  • Product descriptions.

  • Website designs.

  • Graphics.

  • Images.

  • Videos.

  • Text.

  • Layouts.

  • Promotional materials.

may be owned by HomeAura or used under authorization from third parties.

You may not copy, reproduce, modify, distribute, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

15. Third-Party Services

We may use third-party companies and services to operate our business, including:

  • Shopify.

  • Payment gateways.

  • Shipping and logistics providers.

  • Technology providers.

  • Analytics services.

  • Marketing platforms.

  • Customer communication services.

Third-party services may have their own terms and privacy policies.

Your use of a third-party service may be subject to those additional terms.

16. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that our website will always be:

  • Available without interruption.

  • Free from errors.

  • Completely secure.

  • Free from viruses or other harmful components.

We may temporarily suspend or modify our website for maintenance, updates, security reasons, or other operational requirements.

17. Accuracy of Information

We reserve the right to correct typographical errors, inaccuracies, omissions, pricing errors, product information, and other website content at any time without prior notice.

We may also update product information, availability, prices, and promotions when necessary.

18. Limitation of Liability

To the extent permitted by applicable law, HomeAura will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including courier delays, technical failures, third-party service interruptions, or events outside our control.

Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited under applicable law.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising from your violation of these Terms, misuse of our website, or violation of applicable laws or third-party rights.

20. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

21. Changes to These Terms

HomeAura may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When changes are made, we will update the "Last updated" date at the top of this page.

Your continued use of our website after changes are posted means that you acknowledge the updated Terms.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or your use of the HomeAura Services shall be subject to the jurisdiction of the appropriate courts or authorities, subject to applicable consumer protection laws.

23. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by applicable law.

24. Contact Us

If you have questions regarding these Terms of Service, please contact us:

Store Name: HomeAura
Phone / WhatsApp: +91 8348990203
Email: homeaura2001@gmail.com

Support Hours: 10:00 AM – 7:00 PM, Monday – Saturday

Thank you for shopping with HomeAura.