Refund policy

Return & Refund Policy

Last updated: August 8, 2026

At HomeAura, we want you to have a smooth and satisfying shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

Please read the following Return & Refund Policy carefully before placing your order.

1. Eligibility for Returns

You may request a return or replacement if:

  • You received a damaged product.

  • You received a defective or non-functional product.

  • You received the wrong product.

  • Your order is missing an item.

  • The product received is significantly different from the product description or images.

To be eligible for a return or replacement, you must contact us within 3 days of receiving your order.

Products must be unused and in their original condition and packaging wherever reasonably possible.

2. Unboxing Video Requirement

For damaged, defective, wrong, or incomplete orders, we strongly recommend recording a continuous unboxing video when opening your package.

The video should clearly show:

  1. The unopened package.

  2. The shipping label.

  3. The package being opened.

  4. The product and its condition.

An unboxing video may be required to verify certain damage, missing-item, or wrong-product claims.

If you do not have an unboxing video, you may still contact us with clear photographs and videos, and we will review the claim based on the available evidence.

3. How to Request a Return or Replacement

To request a return, replacement, or refund, contact us within 3 days of delivery.

Please provide:

  • Order number.

  • Customer name.

  • Registered phone number.

  • Reason for the return.

  • Clear photographs of the product.

  • A short video showing the issue, where applicable.

  • Unboxing video, if available.

Contact Details

HomeAura

Phone / WhatsApp: +91 8348990203
Email: homeaura2001@gmail.com

Our support team will review your request and let you know whether it qualifies for a return, replacement, or refund.

4. Products That Cannot Normally Be Returned

We generally do not accept returns for products where:

  • You simply changed your mind after receiving the product.

  • You ordered the wrong product, size, colour, or variation where the correct item was delivered.

  • The product has been used, damaged, modified, or mishandled after delivery.

  • The return request is made after the 3-day return window.

  • The product is returned without the required accessories or components.

  • Damage occurred due to improper use, installation, handling, or storage.

These restrictions are subject to applicable consumer protection laws.

5. Damaged Products

If your product arrives damaged, contact us within 3 days of delivery.

Please send photographs and/or videos clearly showing the damage.

After reviewing the claim, HomeAura may offer:

  • A replacement product; or

  • A refund, where a replacement is not reasonably available.

Please do not dispose of or return the damaged product unless our support team instructs you to do so.

6. Defective Products

If the product is defective or does not function as intended, contact us within 3 days of delivery.

We may ask you to provide photographs or videos demonstrating the problem so that we can verify the issue.

If the defect is confirmed, we may provide a replacement or refund depending on product availability and the circumstances of the case.

7. Wrong Product Received

If you receive a product different from what you ordered, contact us within 3 days of delivery.

After verification, HomeAura may arrange a replacement with the correct product or provide another appropriate resolution.

Please keep the incorrect product, packaging, accessories, and shipping label until our support team provides further instructions.

8. Missing or Incomplete Orders

If an item or component is missing from your package, contact us within 3 days of delivery.

We may request photographs, videos, or other information to verify the issue.

After verification, we may arrange shipment of the missing item or provide another appropriate resolution.

9. Return Shipping

If the return is approved because you received a damaged, defective, wrong, or incomplete product, HomeAura may arrange or reimburse the applicable return shipping cost, depending on the circumstances and the return process provided by us.

If a return is requested for reasons not covered by this policy, HomeAura may not be responsible for the return shipping cost.

Do not send any product back to us without contacting our support team first. Unauthorized returns may not be accepted.

10. Refunds

Once your return or refund request has been approved, we will process the refund according to the applicable payment method and circumstances.

For prepaid orders, approved refunds will generally be issued to the original payment method.

For Cash on Delivery orders, where a refund is approved, we may request the necessary bank or payment details to process the refund.

Refund processing and the time taken for the amount to appear in your account may depend on the payment provider or bank.

11. Refund Amount

If a refund is approved, the refund amount will be communicated to you before processing where appropriate.

Original shipping or delivery charges may not be refundable unless the applicable issue qualifies for a refund of those charges or otherwise required by applicable law.

Any promotional discounts or offers applied to an order may be considered when calculating the refund.

12. Order Cancellation

You may contact us as soon as possible if you wish to cancel an order.

However, cancellation may not be possible once the order has been processed, packed, shipped, or handed over to the courier.

If an order has already been shipped, you may need to follow the applicable return process after delivery.

13. Exchange / Replacement

Where eligible, HomeAura may offer a replacement instead of a refund.

Replacement availability depends on product availability.

If the same product is unavailable, we may offer another appropriate resolution, including a refund where applicable.

14. Refunds for Failed or Cancelled Orders

If an order is cancelled before shipment and payment has already been successfully received, an eligible refund will be processed to the original payment method.

For orders that could not be delivered, refund eligibility may depend on the reason for the failed delivery, payment method, and circumstances of the order.

15. Fraudulent or Abusive Claims

HomeAura reserves the right to investigate suspicious, fraudulent, or repeated return and refund claims.

We may request additional information or evidence before approving a claim.

Nothing in this section limits any rights available to customers under applicable law.

16. Processing Time

We aim to review return and refund requests as quickly as reasonably possible.

Once a refund has been approved, the time required for the refund to reach your account may vary depending on your bank, payment gateway, card issuer, or other payment provider.

17. Changes to This Policy

HomeAura may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable requirements.

Any changes will be posted on this page with an updated "Last updated" date.

18. Contact Us

If you have any questions regarding returns, replacements, cancellations, or refunds, please contact us:

Store Name: HomeAura
Phone / WhatsApp: +91 8348990203
Email: homeaura2001@gmail.com

Support Hours: 10:00 AM – 7:00 PM, Monday – Saturday

We appreciate your trust in HomeAura and will do our best to resolve eligible issues fairly and efficiently.