Shipping Policy

Last updated: August 8, 2026

At HomeAura, we aim to provide reliable and convenient delivery services across India. Please read this Shipping Policy carefully to understand our order processing, shipping timelines, delivery procedures, and related conditions.

1. Shipping Availability

We currently offer shipping across most serviceable locations in India.

Delivery availability may depend on the serviceability of your PIN code and the availability of our courier and logistics partners.

Some remote, restricted, or non-serviceable locations may not be eligible for delivery.

2. Order Processing Time

Orders are generally processed within 1–3 business days after the order is successfully placed.

Processing may take longer during:

• Sales and promotional periods.

• Public holidays.

• High-volume order periods.

• Unexpected operational disruptions.

• Product availability issues.

Once your order has been processed and handed over to the courier, you will receive shipping or tracking information where available.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately:

5–10 business days

Delivery times may vary depending on:

• Your PIN code.

• Courier availability.

• Delivery location.

• Weather conditions.

• Public holidays.

• Transportation conditions.

• Remote or difficult-to-service locations.

• Unexpected courier or operational delays.

The delivery timeframe provided on our website is an estimated timeframe and not a guaranteed delivery date.

4. Shipping Charges

HomeAura currently offers Free Shipping on eligible orders across India unless otherwise stated on the product page or during checkout.

If any additional shipping charge applies to your order, the applicable amount will be displayed before you complete your purchase.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information to monitor the progress of your shipment.

Please note that tracking information may take some time to become active after the courier receives the package.

6. Delivery Delays

Although we work with shipping and logistics partners to deliver orders as quickly as possible, delays may occasionally occur.

Possible causes include:

• Courier network delays.

• Severe weather.

• Natural disasters.

• Transportation disruptions.

• Public holidays.

• High order volumes.

• Incorrect or incomplete address information.

• Customer unavailability.

• Remote-area delivery restrictions.

• Other circumstances beyond our reasonable control.

HomeAura is not responsible for delays caused by circumstances outside our reasonable control.

If your order appears to be significantly delayed, please contact our customer support team so that we can check the shipment status with the relevant logistics provider.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Please carefully check your:

• Full name.

• Mobile number.

• House/building number.

• Street/locality.

• City.

• State.

• PIN code.

HomeAura is not responsible for delivery failures or delays resulting from incorrect, incomplete, or outdated information provided by the customer.

If you notice an error in your shipping information, contact us as soon as possible.

We will try to update the information before dispatch, but we cannot guarantee that changes will be possible once an order has been processed or shipped.

8. Failed Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their operational procedures.

A delivery may fail if:

• The customer is unavailable.

• The customer does not answer the courier's calls.

• The address is incorrect or incomplete.

• The customer refuses to accept the package.

• The PIN code is not serviceable.

• The courier is unable to reach the delivery location.

If a delivery attempt fails, the courier may reattempt delivery or return the package to the sender.

9. Returned to Origin (RTO)

If an order cannot be delivered and is returned to us or our fulfillment partner, it may be classified as Return to Origin (RTO).

RTO may occur because of:

• Customer refusal.

• Customer unavailability.

• Incorrect address.

• Incorrect phone number.

• Failure to respond to courier calls.

• Multiple failed delivery attempts.

• Other delivery-related issues.

For COD orders, repeated refusal or non-acceptance of shipments may result in restrictions on future COD availability.

10. Cash on Delivery

Cash on Delivery (COD) may be available for eligible PIN codes and products.

COD availability may vary based on:

• PIN code serviceability.

• Courier availability.

• Product eligibility.

• Order value.

• Previous order or delivery history.

• Other operational factors.

HomeAura may contact you to confirm a COD order before dispatch.

11. Delivery Address and Contact

Please ensure that someone is available at the provided delivery address to receive the order.

If the courier contacts you regarding delivery, please cooperate with them to facilitate successful delivery.

HomeAura may not be able to change the delivery address after an order has been dispatched.

12. Damaged Package at Delivery

If the package appears severely damaged, opened, tampered with, or otherwise compromised when delivered, we recommend taking photographs or recording a video before opening the package.

If the product inside is damaged, defective, incorrect, or incomplete, please contact us according to our Return & Refund Policy.

For eligible claims, we strongly recommend keeping the original packaging, shipping label, and product until the issue has been resolved.

13. Unboxing Video

For damaged, defective, incorrect, or incomplete orders, customers are strongly encouraged to record a continuous unboxing video showing:

1. The unopened package.

2. The shipping label.

3. The package being opened.

4. The product and its condition.

An unboxing video may help us verify and resolve a delivery-related claim more efficiently.

If you do not have an unboxing video, you may still contact us with clear photographs and videos of the issue.

14. Multiple Products in One Order

Depending on product availability and fulfillment arrangements, products from the same order may occasionally be shipped separately.

If your order contains multiple products and they arrive in separate packages, separate tracking information may be provided where available.

15. Lost Shipments

If tracking indicates that a shipment has been lost, undelivered, or otherwise appears to be missing, please contact us.

We will coordinate with the relevant courier or logistics provider to investigate the shipment.

Depending on the outcome of the investigation, we may arrange a replacement or provide another appropriate resolution where applicable.

16. Delivery Confirmation

A shipment may be considered delivered when the courier's tracking system records the package as delivered.

If you believe your order has been marked as delivered but you have not received it, please contact us as soon as possible so that we can investigate the matter with the courier.

17. Shipping Partners

HomeAura may use third-party courier and logistics companies to deliver orders.

Shipping partners may include different courier services depending on PIN code, availability, product type, delivery location, and operational requirements.

The courier assigned to your order may therefore vary from one order to another.

18. Changes to Shipping Policy

HomeAura may update this Shipping Policy from time to time to reflect changes in our shipping partners, delivery processes, business operations, or applicable requirements.

Any changes will be posted on this page with an updated "Last updated" date.

19. Contact Us

If you have questions regarding shipping, delivery, or your order, please contact us:

Store Name: HomeAura
Phone / WhatsApp: +91 8348990203
Email: homeaura2001@gmail.com

Support Hours: 10:00 AM – 7:00 PM, Monday – Saturday

We appreciate your trust in HomeAura and will do our best to provide a smooth and reliable delivery experience.